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Product Information
Our Product Returns Policy
RETURNS POLICY
Order by catalogue (ISBN) number. Check your entire order as soon as
it is received. The most common errors are:
- not specifying the type of answer sheet (hand or machine scorable)
- ordering total quantity of single items required instead of indicating
number of packages (i.e., 35 pkg. of 35 instead of 1 pkg of 35); request
a quote when in doubt.
Goods shipped in error, defective product and short-shipped items
must be reported immediately and will be replaced at no charge. Notification
must be received within two (2) months of the original order.
Goods ordered incorrectly or no longer required may be returned within
three (3) months of the invoice date and are subject to the following conditions:
- Test booklets, answer sheets, books, ancillaries, etc. may be returned
for a full refund provided all materials are in re-saleable condition
and are in their original unopened packages.
- Kits may be returned provided a signed statement is included with
the return, ensuring that no components have been removed or used. There
will be a 10% restocking fee deducted from the credit on all kits.
- Software may NOT be returned for credit. Depending on the product,
demo disks, sample print outs and/or trial sets are available for customers
wanting to review the product before purchasing.
Defective software may be returned, provided you have contacted
our software support lines and the defect has been confirmed.
When returning defective software, you must clearly indicate that the
goods are defective and that authorization has been received to return
it.
Before sending in any returns, authorization from our Customer Support Department
(1-800-268-2222) is required. Have your invoice ready for reference when
speaking with the customer support representatives. All returns must include
a copy of the invoice and reason for the return. As all returned goods remain
the responsibility of the customer until they are received and verified
as re-saleable, we suggest that you pack securely and forward items by a
traceable shipping method.
Software Support Lines:
- Nelson Education Software (i.e., Profile, CTBS/CCAT Score Conversion)
- Call 1-800-914-7776, ext. 2280
- Riverside Publishing Software (ISBN codes beginning with 9-"
i.e., WJIII Report Writer, SB5, et. al.) - Call 1-800-323-9540
- ASEBA (ADM) Software
- Call 1-802-656-8313
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